Frequently Asked Questions
If you need help with your order or your question hasn't been answered please contact us using the form below!
The current processing time is 3-10 business days for all orders after cleared payment (2-3 weeks for sales and new releases)*. Due to the handmade nature of our products, it does take more time to make it for you. Then USPS will take another 2-3 days to deliver your package. International delivery takes 2-4 weeks. **Please note that processing times are estimates.
Returns are not accepted due to the handmade nature of The Giving Girl's products. If you are unhappy with your purchase because you received a defective item, please contact The Giving Girl using the form below.
Shipping is calculated in your shopping cart once there are items in it.
Packages are made and shipped worldwide from Virginia, USA.
Cancellations are only accepted before your order has shipped. Once it as shipped cancellations are not accepted. Cancellations are not accepted for custom work once it has begun.
No. Unfortunately, The Giving Girl has no control over packages once it’s released to USPS. Buyer’s take the risk that their packages may be lost in transit.
No, at the moment we do not offer rush processing or 1-day shipping.
If you are missing an item, please contact The Giving Girl for assistance below.
If you received a defective item or sticker sheet, please feel free to contact us so we can either ship you a replacement or give a refund! If you have any issues with your order, please contact us within 90 days of receipt.
CONTACT The Giving Girl
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